Privacy Policy

1. Who we are

Ickle Hub is a sole proprietorship based in New York, United States. We provide customer-acquisition services to automotive appearance businesses. For any question about this policy, or about information you have sent us, contact contact@icklehub.com.

2. What information we collect

Ickle Hub does not currently use its own analytics, advertising pixels, remarketing tags, user accounts, or first-party behavioural tracking on this website.

We collect information when someone chooses to:

• Submit the Founding Partner application on this website
• Book a call through our booking calendar
• Submit a Meta or Instagram lead form shown with one of our ads
• Email us
• Become a client

Separately, our hosting provider and the third-party services embedded on this site may receive ordinary technical information — such as IP address, browser and device information, and request data — when their services load. That is described in sections 10 and 11.

The categories of information we handle are:

Application data

• First and last name
• Phone number and email address
• Shop name
• City or service area
• The service you want to grow
• Approximate average ticket
• Whether you are prepared to fund advertising
• Whether you have appointment capacity
• Any other answers given in the application

Booking data

• Contact details
• Scheduling information
• Business information
• Any answers entered into the calendar's own questions

Meta and Instagram lead-form data

• Contact information
• Service interest
• Any other answers voluntarily submitted in the form

Client information

• Billing records
• Business details
• Account permissions and access
• Creative and assets you provide
• Advertising data and campaign performance
• Communications with us

Client lead and customer data

• Prospect and customer contact information handled on behalf of a client
• Qualification data
• Appointment data
• Show and customer status
• Revenue and outcome data, where the client provides it

Technical data

• IP address
• Browser and device information
• Request and log information handled by our hosting provider or embedded providers

3. Information submitted through the application

Our Founding Partner application lives on its own page on this website, and asks its questions one at a time. When you submit it, the answers are sent to our own server endpoint, which passes them straight to GoHighLevel (also known as LeadConnector), the customer relationship management system we use. We do not store the answers separately on this website.

We use those answers to decide whether the Founding Partner offer is a sensible fit for your shop, to prepare for and follow up on a call, and to contact you about working with Ickle Hub. They are stored against your contact record in GoHighLevel and trigger an internal notification so that we can review the application.

The last step of the application asks you to confirm that we may contact you about it by email, phone, or text message. Your answer to that is recorded with your application so there is a dated record of what you agreed to. It is consent to contact you about your application — it is not a marketing-messaging opt-in.

The form sets no cookies and uses no tracking. To limit automated abuse, our server briefly records the IP address a submission came from so it can rate-limit repeated attempts.

If you would rather not use the form, email contact@icklehub.com instead.

4. The booking calendar

Our booking calendar is embedded from GoHighLevel (LeadConnector) and loaded from api.leadconnectorhq.com. It is not shown on the public pages of this website: it is added to the application page only after an application has been submitted and accepted, so it loads for you only at that point.

If you book a call, the details you enter — name, email address, phone number, business details, and any answers to the questions shown — are submitted directly to that platform, where we access them in order to prepare for and attend the call and follow up about it.

Because the calendar is a third-party embed, it may set its own cookies or use browser storage under its own domain, and it will receive technical information from your browser such as your IP address. That processing is carried out by the platform under its own privacy policy, which you can read at gohighlevel.com/privacy-policy.

If you would rather not use the calendar, email contact@icklehub.com instead.

5. Meta and Instagram lead forms

Ickle Hub advertises on Facebook and Instagram, which are operated by Meta. Those ads may include a lead form (sometimes called an instant form) that you can complete without leaving the app. These forms are hosted and presented by Meta, not by this website.

Information submitted through a lead form may be transferred into GoHighLevel, our CRM. We use it to respond to your enquiry, understand what you are asking about, follow up by phone, text message, or email where permitted, and arrange the next step you asked for.

Meta processes information under its own privacy policy, which you can read at facebook.com/privacy/policy.

6. Client and campaign data

When a shop becomes a client, we handle information needed to run the engagement: business details, billing records, account access and permissions, creative and assets provided to us, advertising data, campaign performance, and our communications with you.

We use this to deliver the agreed services, to report on performance, to bill correctly, to maintain business and accounting records, and to support and improve the work we do for you.

7. Client lead and customer data

In that relationship:

• The client remains responsible for collecting that information lawfully, and for giving whatever notices and obtaining whatever consents are required for the contact they ask us to make.
• We process the information only to provide the agreed services to that client — for example lead response, qualification, appointment booking, appointment reminders, and reporting.
• We do not sell client leads.
• We do not use a client's lead or customer lists to market unrelated Ickle Hub services directly to those consumers.

If you are a consumer who enquired with an automotive shop and you want your information accessed, corrected, or deleted, the shop is normally the right first point of contact, because it decides how that information is used. You can also email us at contact@icklehub.com and we will work with the shop to deal with your request.

8. Communications and SMS

We may contact you by email, phone, or text message to respond to an enquiry, arrange or confirm a call, or — if you are a client — about your account and campaign.

Where someone has expressly consented to receive text messages from Ickle Hub:

• Message frequency may vary
• Message and data rates may apply
• Replying STOP opts out, where supported
• Replying HELP requests help, where supported

Ickle Hub does not sell mobile opt-in information, and does not disclose SMS consent information to unaffiliated third parties for their own marketing or promotional purposes. Communications providers, carriers, our CRM provider, and other service vendors may process a phone number as necessary to deliver and manage messaging on our behalf.

To stop hearing from us by any channel, email contact@icklehub.com.

9. Payments

Client payments are currently processed through Stripe. Stripe is not embedded in this website — there is no checkout or payment form on any page here. Payment is arranged separately as part of a client engagement.

• Payment-card details are submitted directly to Stripe, not to us.
• We may receive transaction information such as payment status, the amount, the billing name, and limited payment-method details such as the card brand and the last four digits.
• We do not receive your full payment-card number.

Stripe handles payment information under its own privacy policy and its own security obligations, which you can read at stripe.com/privacy. We keep billing and transaction records as part of our accounting records.

10. Technical and hosting data

This website is hosted on Vercel. Like all web hosts, Vercel processes standard technical information in order to serve the site and keep it secure — such as IP address, browser and device information, and the time and path of each request. Vercel's privacy policy is available at vercel.com/legal/privacy-policy.

The application form endpoint on this site briefly records the IP address of a submission so that repeated automated attempts can be rate-limited. That is used for abuse prevention only.

11. Cookies and third-party technology

Ickle Hub sets no cookies of its own on this website, and uses no analytics service, no Meta pixel, no Google Analytics, and no remarketing or conversion tags on it.

However, this website is not cookie-free in an absolute sense:

• The embedded GoHighLevel booking calendar may set cookies or use browser storage under its own domain when it loads.
• Our hosting provider logs standard technical request data, as described above.
• Google Fonts receives a request from your browser when the page loads, because the typeface is loaded remotely (see section 13).

Separately from this website, the advertising platforms we use for client campaigns — such as Meta and Google — operate their own tracking technologies on their own properties and on client websites where a client has installed them. Those are governed by the platform's policies and by the client's own privacy policy.

12. How we use information

We use the information described above to:

• Respond to enquiries and applications
• Assess whether an offer is a sensible fit for a shop
• Arrange, prepare for, and follow up on calls
• Provide, operate, and improve the agreed services
• Run, manage, and optimise client advertising campaigns
• Respond to, qualify, book, and remind leads on behalf of clients
• Report on performance and results
• Take payment and maintain billing and accounting records
• Prevent abuse, spam, and fraud, and keep our systems secure
• Comply with legal obligations, resolve disputes, and enforce our agreements

13. Service providers and sharing

We share information with service providers who process it on our behalf so that the service can operate. The providers currently relevant are:

• GoHighLevel (LeadConnector) — our CRM, booking calendar, and lead-response and messaging platform. Privacy policy
• Vercel — hosting for this website and its application endpoint. Privacy policy
• Meta — advertising delivery and lead forms for campaigns. Privacy policy
• Google — Google Fonts on this website, and Google advertising services for campaigns where that channel is used. Privacy policy
• Stripe — payment processing for client billing, as described in section 9. Privacy policy
• Email and communications providers — to send and receive correspondence and, where permitted, messages.

We may also disclose information:

• Where the law requires it, or in response to a valid legal request
• To establish, exercise, or defend legal claims
• To protect the rights, property, or safety of Ickle Hub, our clients, or others
• To a successor if the business is reorganised or transferred, subject to this policy

14. No sale of personal information

Ickle Hub does not sell personal information, and does not share it for cross-context behavioural advertising. We do not sell client lead data, and we do not rent or trade contact information.

15. Data retention

We retain personal information for as long as is reasonably necessary to:

• Respond to enquiries
• Provide the agreed services
• Maintain business and accounting records
• Resolve disputes
• Enforce our agreements
• Comply with our legal obligations

When information is no longer needed for those purposes, we delete it or anonymise it. Client lead and customer data is retained in line with what we have agreed with the client and with the client's own obligations.

16. Security

We take reasonable measures to protect information. Credentials for third-party systems are held server-side and are not exposed to the browser; the application endpoint on this website limits repeated automated submissions; and access to client accounts is kept to what is needed to do the work.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send passwords or payment card details by email.

17. Your privacy rights

Depending on where you live and which laws apply, you may have rights over your personal information, such as:

• The right to access the information we hold about you
• The right to have inaccurate information corrected
• The right to ask us to delete information
• The right to a copy of your information, or to have it ported, where applicable
• The right to object to, or opt out of, certain processing, where applicable

To make a request, email contact@icklehub.com. We may need to verify your identity before we act, so that we do not disclose information to the wrong person. We will not discriminate against you for exercising a privacy right.

If your request concerns information we handle on behalf of a client shop, see section 7.

18. Children

This website and our services are aimed at automotive business owners and operators. They are not directed at children, and we do not knowingly collect information from children.

19. Third-party links

This website may link to websites we do not operate. We are not responsible for their content or privacy practices, and we would encourage you to read the privacy policy of any website you visit through a link from here.

20. Changes to this policy

If our website or our operations change — for example if we add analytics, a new form, or a new service provider — we will update this policy to describe what is actually collected, and we will update the date at the top of this page.

21. Contact

Questions about this policy, or a privacy request, can be sent to contact@icklehub.com.

The terms that apply to this website and to our services are set out in our Terms of Service.